Privacy Policy

1. Introduction

Sydney Airport & Cruise Ship Transfers (ABN 79 162 883 463) ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our transfer services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Information: Name, email address, phone number, date of birth, and address
• Booking Information: Pickup and dropoff locations, travel dates and times, passenger count, and special requirements
• Payment Information: Credit card details and billing information (processed securely through third-party providers)
• Communication Information: Correspondence and feedback you provide to us
• Technical Information: IP address, browser type, device information, and usage patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your transfer bookings
• To provide customer service and respond to inquiries
• To send booking confirmations, reminders, and updates
• To improve our services and website functionality
• To comply with legal and regulatory obligations
• To prevent fraud and enhance security
• To send promotional materials (with your consent)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Our drivers and staff to fulfill your booking
• Payment processors to process transactions
• Legal authorities when required by law
• Service providers who assist us in operating our website and services

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Opt-out of promotional communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected] or call 0411 389 122.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting the updated policy on our website. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: